smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2010	Martin Broad, Andrew Goddard	Internal performance management with UK higher education: an amorphous system?	Measuring Business Excellence
2010	Rodney Dormer, Derek Gill	Managing for performance in New Zealand's public service - a loosely coupled framework?	Measuring Business Excellence
2010	M. Sobotka, K.W. Platts	Managing without measuring: a study of an electricity distribution company	Measuring Business Excellence
2010	Maria Rey-Martson, Andy Neely	Beyond words: testing alignment among inter-organizational performance measures	Measuring Business Excellence
2010	Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo	Performance measurement and management: a literature review and a research agenda	Measuring Business Excellence
2000	Umit S. Bitici, Utrevor Turner, Carsten Begemann	Dynamics of performance measurement systems	International Journal of Operations & Production Management
2007	Patrick Hoverstadt, Ian Kendrick, Steve Morlidge	Viability as a basis for performance measurement	Measuring Business Excellence
2002	Dilanthi Amaratunga, David Baldry	Moving from performance measurement to performance management	Facilities
2007	Mattias Elg	The process of constructing performance measurement	The TQM Magazine
2006	Andrew Booth	Counting what counts: performance measurement and evidence based practice	Performance Measurement and Metrics
2010	Paola Cocca, Marco Alberti	A framework to assess performance measurement systems in SMEs	International Journal of Productivity and Performance Management
2009	Edson Pinheiro de Lima, Sergio E. Gouvea da Costa, Jannis J. Angelis	Strategic performance measurement systems: a discussion about their roles	Measuring Business Excellence
2007	Barton, J, Stephens, J. and Haslett, T	Action Research: An Exploration of its Logic and Relationship to the Scientific Method	Proceedings of the 13th ANZSYS Conference – Auckland, New Zealand, 2nd-5th December, 2007 Systemic Development: Local Solutions in a Global Environment
2009	Meekings A., Povey, S. and Neely, A.	Performance plumbing: installing performance management systems to deliver lasting value	Measuring Business Excellence
2003	Shohet, I.	Key performance indicators for maintenance of health care facilities	Facilities, Emerald group

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The statement:

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is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone