smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
1991	Eccles, R. G.	The performance measurement manifesto	Harvard Business Review
2010	Doug Galwey, Barry Ogilvie	An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector	Measuring Business Excellence
2002	Dilanthi Amaratunga, David Baldry	Moving from performance measurement to performance management	Facilities
2003	del Rey Chamorro, F. et al.	A framework to create key performance indicators for knowledge management solutions	Journal of Knowledge Management
1999	Bontis, N., Dragonetti N., Jacobsen, K.	The knowledge toolbox: a review of the tools available to measure and manage	European Management Journal
2004	Beatham et al.	KPIs: a critical appraisal of their use in construction	Benchmarking: An International Journal
2007	Barton, J, Stephens, J. and Haslett, T	Action Research: An Exploration of its Logic and Relationship to the Scientific Method	Proceedings of the 13th ANZSYS Conference – Auckland, New Zealand, 2nd-5th December, 2007 Systemic Development: Local Solutions in a Global Environment
2001	Barkley, L.	Key performance indicators: primary drivers of information systems design	Journal of Corporate Real estate
2010	Aurel Brudan	Rediscovering performance management: systems, learning and integration	Measuring Business Excellence
2000	Andy Neely, Mike Bourne	Why measurement initiatives fail	Measuring Business Excellence
2001	Andy Neely, Chris Adams, Paul Crowe	The performance prism in practice	Measuring Business Excellence
2006	Andrew Booth	Counting what counts: performance measurement and evidence based practice	Performance Measurement and Metrics
2010	Andre A. de Waal	Performance driven behaviour as the key to improved organizational performance	Measuring Business Excellence

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Management IQ test

The statement:

"Dissemination of Information - Pertinent information will be disseminated to appropriate stakeholders in a timely and efficient manner."

is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone