smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2005	Folan, P., Browne, J.	A review of performance measurement: towards performance management	Computers in Industry
2007	Folan, P., Browne, J., Jagdev, H.	Performance: its meaning and content for today's business research	Computers in Industry
2007	France-Anne Gruat La Forme, Vale´rie Botta Genoulaz, Jean-Pierre Campagne	A framework to analyse collaborative performance	Computers in Industry 58 (2007) 687–697
2008	Franceschini, F., Galetto, M., Maisano, D., Mastrogiacomo, L.	Properties of performance indicators in operations management: a reference framework	International Journal of Productivity and Performance Management
2002	Frigo,L.M.	Strategy focused performance measures	Strategic Finance
2008	Gulledge, R.	Automating the construction of supply chain key performance indicators	Industrial Management and Data System
1999	Haas, M., Kleingeld, A.	Multilevel design of performance measurement systems: enhancing strategic dialogue throughout the organization	Management Accounting Research
2001	Harris, P., Mongiello, M.	Key performance indicators in European hotel properties: general manager's choices and company profiles	International Journal of Contemporary Hospitality Management
2004	Henry, J.F.	Performance measurement and organizational effectiveness: bridging the gap	Managerial Finance
2004	Ittner, C. D., Cavalluzzo K.	Implementing performance measurement innovations: evidence from government	Accounting, Organizations and Society
1998	Ittner, C. D., Larcker, D. F.	Innovations in performance measurement: trends and research implications	Journal of Management Accounting Research
2009	Jian, C., Liu, X., Liu, J.	Improving supply chain performance management: a systematic approach to analyzing iterative KPI accomplishment	Decision Support Systems
2010	Jussi Lehtinen, Tuomas Ahola	Is performance measurement suitable for an extended enterprise?	International Journal of Operations & Production Management
2000	Kald M., Nilsson F.	Performance measurement at Nordic companies	European Management Journal
1992	Kaplan, R. S., Norton, D. P.	The Balanced Scorecard: measures that drive performance	Harvard Business Review

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The statement:

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is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone