smartKPIs.com recommended articles

A large number of articles have been published to date in the academic literature on the topic of performance management and measurement. The table below lists some of the ones the smartKPIs.com team has come across and considered useful. The list is frequently updated with new recommended articles based on suggestions from team members and website visitors. Feel free to propose new entries by using the form below.

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Year	Author(s)	Article title	Publication
2010	Shun-Hsing Chen	The establishment and comparison of the balanced scorecard for profit and non-profit organizations	African Journal of Business Management Vol. 4(14), pp. 3005-3012, 18 October, 2010
2007	Saša Baškarada, Andy Koronios and Jing Gao	IQM-CMM: A Framework for Assessing Organizational Information Quality Management Capability Maturity	2th International Conference on Information Quality (ICIQ) proceedings, Massachusetts Institute of Technology, Cambridge, MA, USA, November 9-11
2007	Veerawat Masayna, Andy Koronios, Jing Gao and Michael Gendron	Data Quality and KPIs: A link to be Established	The 2nd World Congress on Engineering Asset Management (EAM) and The 4th International Conference on Condition Monitoring Proceedings, Harrogate, United Kingdom, 11-14 June
2007	France-Anne Gruat La Forme, Vale´rie Botta Genoulaz, Jean-Pierre Campagne	A framework to analyse collaborative performance	Computers in Industry 58 (2007) 687–697
2001	Andy Neely, Chris Adams, Paul Crowe	The performance prism in practice	Measuring Business Excellence
2000	Andy Neely, Mike Bourne	Why measurement initiatives fail	Measuring Business Excellence
2010	Luca Cagnazzo, Paolo Taticchi, Alessandro Brun	The role of performance measurement systems to support quality improvement initiatives at supply chain level	International Journal of Productivity and Performance Management
2008	Paolo Taticchi, Kashi R. Balachandran	Forward performance measurement and management integrated frameworks	International Journal of Accounting and Information Management
2010	Sarel Lavy, John A. Garcia, Manish K. Dixit	Establishment of KPIs for facility performance measurement: review of literature	Facilities
2009	Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo	A decomposition and hierarchical approach for business performance measurement and management	Measuring Business Excellence
2010	Jussi Lehtinen, Tuomas Ahola	Is performance measurement suitable for an extended enterprise?	International Journal of Operations & Production Management
2010	Aurel Brudan	Rediscovering performance management: systems, learning and integration	Measuring Business Excellence
2010	Winnie O'Grady, Paul Rouse, Cathy Gunn	Synthesizing management control frameworks	Measuring Business Excellence
2010	Andre A. de Waal	Performance driven behaviour as the key to improved organizational performance	Measuring Business Excellence
2010	Doug Galwey, Barry Ogilvie	An engagement framework for managing the Crown's ownership interests in the New Zealand tertiary education sector	Measuring Business Excellence

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The statement:

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is an example of


Mission Statement	Vision Statement
Goal	Objective
Target	SMART Objective
Critical Success Factor (CSF) / Value Driver	smartKPI / Key Result Indicator (KRI)
Metric / Performance Measure / Performance Indicator	Key Performance Indicator (KPI)
Initiative	Milestone