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Performance Management Publications

Performance Management in 2012

Performance Management in 2012 is the first from a series of annual publications in which The KPI Institute will provide an overview of the state of the discipline. The current volume was... Read more

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Top KPIs Reports

Top 25 Enterprise Architecture KPIs of 2011-2012	In recent years, it has become apparent that a key benefit to be gained from enterprise architecture is the ability to support decision making in changing businesses. The Top 25... Read more	Download subscription required
Top 25 HR KPIs of 2011-2012	With over 470 HR KPI examples, the HR functional area is the second largest based on the number of documented KPIs and one of the most visited. Navigating through such a comprehensive... Read more	Download subscription required
Top 25 Compensation and Benefits KPIs of 2011-2012	Given the degree and measurability of the impact of compensation and benefits on an organization's total costs, this HR function has remained at the forefront of HR professional’s agenda... Read more	Download subscription required
Top 25 Recruitment KPIs of 2011-2012	The strength of a company is defined by the quality of its employees. Therefore, the HR professionals have an increasingly important role in business nowadays for selecting and promoting the right... Read more	Download subscription required
Top 25 Retention KPIs of 2011-2012	Employee retention represents nowadays a key challenge for organizations all over the world. The employees’ performance is an important contributor to an organization’s success and... Read more	Download subscription required
Top 25 HR Service Delivery KPIs of 2011-2012	An organization’s employees represent HR professionals’ key customers. As a result, providing excellent HR service ex periences within theorganization constitutes as a goal of the... Read more	Download subscription required
Top 25 Talent Development KPIs of 2011-2012	Finding talented employees may be an arduous task, but keeping them happy and developing their skills is a far more challenging one. The Top 25 Talent Development KPIs of 2011 - 2012... Read more	Download subscription required
Top 10 KPIs of 2011-2012	The use of tools is essential for the achievement of results. Key Performance Indicators (KPIs) are today some of the most popular management tools. The Top 10 KPIs of... Read more	Download subscription required
Top 25 Academic Education KPIs of 2011-2012	The Top 25 Academic Education KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Academic Education KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Hospitals KPIs of 2011-2012	The Top 25 Hospitals KPIs of 2011 - 2012 report contains a thorough analysis on the most popular hospitals KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Supply Chain Management KPIs of 2011-2012	SCM is the management of a network of interconnected businesses involved in the provision of productand service packages required by the end customers in a supply chain. The Top 25... Read more	Download subscription required
Top 25 Knowledge Management KPIs of 2011-2012	KM seeks to identify, create, represent, distribute and enable the knowledge embodied in individuals or embeddedin organizational processes or practice. The Top 25 Knowledge... Read more	Download subscription required
Top 25 Risk Management KPIs of 2011-2012	The Top 25 Risk Management KPIs of 2011 - 2012 report contains a thorough analysis on the most popular risk management KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Quality Management KPIs of 2011-2012	Quality management is a recent phenomenon that gained momentum as the importance of craftsmen diminished in time and mass production,together with repetitive work practices, were instituted. The... Read more	Download subscription required
Top 25 Project Management KPIs of 2011-2012	Project Management refers to the planning, organizing and managing of resources to successfully achieve the goals of a project, within aspecific timeframe. The Top 25 Project... Read more	Download subscription required
Top 25 Production KPIs of 2011-2012	The production process refers to the stages required to complete a product. This generally involves the use of raw materials, machineryand manpower. The main stages of production are... Read more	Download subscription required
Top 25 Information Technology KPIs of 2011-2012	The Top 25 Information Technology KPIs of 2011 - 2012 report contains a thorough analysis on the most popular IT KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Sales KPIs of 2011-2012	Ever since organizations started producing goods and services, they were in search of means for deploying their products onto the marketand selling them to customers. The sales capability is vital... Read more	Download subscription required
Top 25 Oil and Gas KPIs of 2011-2012	Oil and gas are among the most important natural resources, not only because of their broad range of usability, but also due to their nonrenewablefeature. The Top 25 Oil and Gas KPIs... Read more	Download subscription required
Top 25 Logistics and Distribution KPIs of 2011-2012	Logistics and Distribution is an important business development area in most organizations across the world. Logistics and Distribution managers are required to have a clear vision and to deliver... Read more	Download subscription required
Top 25 Marketing KPIs of 2011-2012	The importance of Marketing as a functional area and organizational capability has known a tremendous increase, along with the developmentof global businesses, for which a sales capability was not... Read more	Download subscription required
Top 25 Telecommunications KPIs of 2011-2012	Since the arrival of the Internet era, the focus of the industry has shifted from defined end-products to becoming a facilitator of mobility and flexibility. Mobile technology, smartphones and... Read more	Download subscription required
Top 25 Customer Service KPIs of 2011-2012	While the emphasis put on customer satisfaction and the adoption of a customer-centric orientation in business organizations is growing, so is the importance of the Customer Service capability.... Read more	Download subscription required
Top 25 Governance KPIs of 2011-2012	For investors to trust a company enough to buy its securities, they need reassurance that the company will be run wisely. This is one of the reasons why corporate governance is so... Read more	Download subscription required
Top 25 Hotel KPIs of 2011-2012	In the recent decades, the hospitality industry witnessed significant developments, as a result of the diversification of consumer needs and the demand for new and improved services. More emphasis... Read more	Download subscription required
Top 25 Local Government KPIs of 2011-2012	KPIs used by the local government focus on the quality and impact of the service delivery to the local community. The Top 25 Local Government KPIs of 2011 - 2012 report... Read more	Download subscription required
Top 25 Research & Development KPIs of 2011-2012	In today’s fast changing business context, companies must continuously revise their design and range of products. The Top 25 R&D KPIs of 2011 - 2012 report contains... Read more	Download subscription required
Top 25 Procurement / Purchasing KPIs of 2011-2012	The Top 25 Procurement / Purchasing KPIs of 2011 - 2012 report contains a thorough analysis on the most popular purchasing and procurement KPIs in 2011-2012, selected by the number of... Read more	Download subscription required
Top 25 Banking and Credit KPIs of 2011-2012	The Top 25 Banking and Credit KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Banking and Credit KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Finance KPIs of 2011-2012	As commerce became more and more elaborated over the years, finances have developed into a complex science, in an attempt to respond to the needs of the contemporary business environment.... Read more	Download subscription required
Top 25 Airlines KPIs of 2011-2012	The Top 25 Airlines KPIs of 2011 - 2012 report contains a thorough analysis on the most popular airlines KPIs in 2011-2012, selected by the number of views they received from the smartKPIs.com... Read more	Download subscription required
Top 25 Healthcare KPIs of 2011-2012	Healthcare is one of the largest and fastest growing industries in the world. Healthcare costs are spent on hospitals, physicians, laboratories, pharmacies, insurance providers, etc. A worldwide... Read more	Download subscription required
Top 25 State Government KPIs of 2011-2012	The Top 25 State Government KPIs of 2011 - 2012 report contains a thorough analysis on the most popular State Government KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Innovation KPIs of 2011-2012	When thinking about innovation, people tend to think about technological progress mostly in the world of goods. But, truth to be told, it can also be found in the realm of words: innovation is... Read more	Download subscription required
Top 25 Inventory Management KPIs of 2011-2012	The Top 25 Inventory Management KPIs of 2011 - 2012 report contains a thorough analysis on the most popular inventory management KPIs in 2011-2012, selected by the number of views they received... Read more	Download subscription required
Top 25 Investments KPIs of 2011-2012	The Top 25 Investments KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Investments KPIs in 2011-2012, selected by the number of views they received from... Read more	Download subscription required
Top 25 Maintenance KPIs of 2011-2012	The Top 25 Maintenance KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Maintenance KPIs in 2011-2012, selected by the number of views they received from... Read more	Download subscription required
Top 25 Insurance KPIs of 2011-2012	The insurance industry has known a significant expansion due to the development of the modern law and the market against risks,responding to a basic human need: protection against financial losses... Read more	Download subscription required
Top 25 Application Development KPIs of 2011-2012	The Top 25 Application Development KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Application Development KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 NGO KPIs of 2011-2012	Non-profit organizations (NGOs) include all entities where funds are not distributed to owners, but are used in pursuing the organization’s reasons of existence. KPIs measure the efficiency... Read more	Download subscription required
Top 25 Medical Practice KPIs of 2011-2012	The Top 25 Medical Practice KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Medical Practice KPIs in 2011-2012, selected by the number of views they received from... Read more	Download subscription required
Top 25 Data Center KPIs of 2011-2012	The use of the term “data center”, as applied to specially designed computer rooms, started to gain popular recognition about this time. The boom of data centers came during the... Read more	Download subscription required
Top 25 CSR KPIs of 2011-2012	Today, organizations throughout the world face an unusual level of scrutiny and rising expectations form their stakeholders regarding the way in which business is conducted. Therefore, corporate... Read more	Download subscription required
Top 25 Accounting KPIs of 2011-2012	The Top 25 Accounting KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Accounting KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Public Relations KPIs of 2011-2012	The purpose of Public Relations is to manage the flow of information between an organization and its target public and of course, to build and keep good relationships between those who... Read more	Download subscription required
Top 25 Network Management KPIs of 2011-2012	When more devices were introduced it became difficult to add one individual device for each computer. Companies needed an easier way of managing the resources. A network was the perfect answer.... Read more	Download subscription required
Top 25 Corporate Travel KPIs of 2011-2012	Corporate travelling is a very popular phenomenon. As organizations are constantly expanding their boundaries, even beyond the national territory, travelling is an important component that... Read more	Download subscription required
Top 25 eCommerce KPIs of 2011-2012	The Top 25 eCommerce KPIs of 2011 - 2012 report contains a thorough analysis on the most popular eCommerce KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 IT Security KPIs of 2011-2012	The Top 25 IT Security KPIs of 2011 - 2012 report contains a thorough analysis on the most popular IT security KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Compliance and Audit Management KPIs of 2011-2012	Compliance is used to verify that businesses are being performed in strict compliance to approved requirements, especially in high-risk activities. The management audit is very useful for the... Read more	Download subscription required
Top 25 Project Management KPIs of 2011-2012	Uptake of the project management forced organizations to start developing new systems in order to be able to manage multiple projects. Project Portfolio Management (PPM) is one of the terms used... Read more	Download subscription required
Top 25 Environmental Care KPIs of 2011-2012	The Top 25 Environmental Care KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Environmental Care KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Sustainability KPIs of 2011-2012	The Top 25 Sustainability KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Sustainability KPIs in 2011-2012, selected by the number of views they received... Read more	Download subscription required
Top 25 Web Analytics KPIs of 2011-2012	In 2005, Google Analytics quickly became the most widely used web analytics service available. The Top 25 Web Analytics KPIs of 2011 - 2012 report contains a thorough analysis on... Read more	Download subscription required
Top 25 Contract Management KPIs of 2011-2012	In everyday life, there are many relations established in order to arrange social action. Therefore, a great number of contracts are “signed” without people being aware of that.... Read more	Download subscription required
Top 25 Broadcasting KPIs of 2011-2012	The broadcasting history began with radio transmissions, which at the very beginning only carried the dots and dashes of wireless telegraphy. The Top 25 Broadcasting KPIs of 2011 -... Read more	Download subscription required
Top 25 Business Consulting KPIs of 2011-2012	The business consulting industry was born as a result of companies from all industries needing specialized service to grow or consolidate their business. Hence, consultancy is a support... Read more	Download subscription required
Top 25 Ports KPIs of 2011-2012	The Top 25 Ports KPIs of 2011 - 2012 report contains a thorough analysis on the most popular ports KPIs in 2011-2012, selected by the number of views they received from the smartKPIs.com... Read more	Download subscription required
Top 25 Accounting Services KPIs of 2011-2012	The Top 25 Accounting Services KPIs of 2011 - 2012 report contains a thorough analysis on the most popular accounting services KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Call Center KPIs of 2011-2012	The Call Center industry has emerged and developed due to the need of centralizing customer operations in order to respond to demandingclients and to reduce costs. While in their early days of... Read more	Download subscription required
Top 25 Coal and Minerals Mining KPIs of 2011-2012	The Top 25 Coal and Minerals Mining KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Coal and Minerals Mining KPIs in 2011-2012, selected by the number of... Read more	Download subscription required
Top 25 Retail KPIs of 2011-2012	Trade is one of the oldest human occupations, fulfilling a core economic need. The retail industry has witnessed a significant expansion due to the development of the trade right. Nowadays, retail... Read more	Download subscription required
Top 25 Publishing KPIs of 2011-2012	The oldest known printed book in the world, called The Diamond Sutra, was produced in China. It has seven pages, being scroll printed with wood blocks on paper. The Chinese and Koreans had... Read more	Download subscription required
Top 25 Postal and Courier Services KPIs of 2011-2012	The Top 25 Postal and Courier Services KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Postal and Courier Services KPIs in 2011-2012, selected by the... Read more	Download subscription required
Top 25 Accounts Payable and Receivable KPIs of 2011-2012	The earliest known writings were discovered on clay tablets in Egypt and Mesopotamia, dating back to 3000 B.C. When they were translated, they proved to be records of tax accounting, as humans... Read more	Download subscription required
Top 25 Land Transport KPIs of 2011-2012	With the invention of the automobile in the 20th century, road transport became more viable, allowing the introduction of mechanical private transport. Today, the globalization phenomenon has... Read more	Download subscription required
Top 25 Advertising KPIs of 2011-2012	Modern advertising was created with the innovative techniques used in tobacco advertising beginning in the 1920s, most significantly with the campaigns of Edward Bernays. As the economy expanded... Read more	Download subscription required
Top 25 Livestock, Hunting and Fishing KPIs of 2011-2012	The Top 25 Livestock, Huntingand Fishing KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Livestock, Huntingand Fishing KPIs in 2011-2012, selected by the... Read more	Download subscription required
Top 25 Service Management KPIs of 2011-2012	The Top 25 Service Management KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Service Management KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Property Management KPIs of 2011-2012	The Top 25 Property Management KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Property Management KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Restaurant KPIs of 2011-2012	The growth of cities and the introduction of technologies that made possible a better conservation and transportation of food lead to an increasing demand for food service on the market. Nowadays,... Read more	Download subscription required
Top 25 Local Public Transport KPIs of 2011-2012	The Top 25 Local Public Transport KPIs of 2011 - 2012 report contains a thorough analysis on the most popular local public transport KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required
Top 25 Railways KPIs of 2011-2012	Mechanized rail transport systems appeared for the first time in England, in 1820 and they used the steam locomotive, remaining the primary form of mechanized land transport for the next 100... Read more	Download subscription required
Top 25 Real Estate Transactions KPIs of 2011-2012	The Real Estate Industry has known a significant expansion due to the development of the private property rights. Each entity, be it a private entity, or a business one, needs real estate services... Read more	Download subscription required
Top 25 Roads KPIs of 2011-2012	The Top 25 Roads KPIs of 2011 - 2012 report contains a thorough analysis on the most popular roads KPIs in 2011-2012, selected by the number of views they received from the smartKPIs.com... Read more	Download subscription required
Top 25 Shipping KPIs of 2011-2012	The very first boats are presumed to have been dugout canoes, used for coastal fishing and travel. However, the earliest seaworthy boats seem to have been developed 45000 years ago, according to... Read more	Download subscription required
Top 25 Sport Club Management KPIs of 2011-2012	The Top 25 Sport Club Management KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Sport Club Management KPIs in 2011-2012, selected by the number of views... Read more	Download subscription required
Top 25 Sport Event Organisation KPIs of 2011-2012	In Ancient Greece, the formal sports were introduced in 776 BC, with the first Olympic Games, that included sports such as human and chariot race, wrestling, jumping, disk and javelin throwing and... Read more	Download subscription required
Top 25 Airports KPIs of 2011-2012	The Top 25 Airports KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Airports KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Crops KPIs of 2011-2012	The Top 25 Crops KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Crops KPIs in 2011-2012, selected by the number of views they received from the... Read more	Download subscription required
Top 25 Film and Music KPIs of 2011-2012	Movies became the most popular visual art form of the late Victorian age, as they made it possible for people to be entertained at their home, thus exempting them for travelling long distances to... Read more	Download subscription required
Top 25 Forestry and Logging KPIs of 2011-2012	The first dedicated forestry school was established by Georg Ludwig Hartig at Hungen, in 1787, although forestry had been taught earlier in central Europe. Still connected to forestry, is the... Read more	Download subscription required
Top 25 Libraries and Archives KPIs of 2011-2012	The Top 25 Libraries and Archives KPIs of 2011 - 2012 report contains a thorough analysis on the most popular Libraries and Archives KPIs in 2011-2012, selected by the number of views they... Read more	Download subscription required

Top KPIs Reports by Functional Area

Top 25 Sales KPIs of 2010	With more than 150 Sales KPI examples, the Sales Functional Area is one of the most representative categories on smartKPIs.com. Selecting the right Sales KPI examples may be a... Read more	Download subscription required
Top 25 Finance KPIs of 2010	smartKPIs.com contains close to 200 Finance KPIs grouped by 5 subcategories: Asset / Portfolio Management, Financial Stability, Forecasts & Valuation, Liquidity and Profitability.... Read more	Download subscription required
Top 25 Customer Service KPIs of 2010	Customer Service is for most organizations a key internal capability that requires close monitoring due to its impact on the business overall. smartKPIs.com contains close to 100... Read more	Download subscription required
Top 25 Accounting KPIs of 2010	With more than 220 KPI examples, Accounting is one of the main functional areas on smartKPIs.com Accounting has a long tradition in using KPIs, this making Accounting KPIs some of the... Read more	Download subscription required
Top 10 KPIs of 2010	The use of tools is essential for the achievement of results. Key Performance Indicators (KPIs) are today some of the most popular management tools. The Top 10 KPIs... Read more	Download subscription required
Top 25 HR KPIs of 2010	With over 350 HR KPI examples, the HR functional area is the third largest based on the number of documented KPIs and one of the most visited. Navigating through such a comprehensive... Read more	Download subscription required
Top 25 Information Technology KPIs of 2010	With more than 550 KPI examples, Information Technology (IT) represents a core functional area on smartKPIs.com. While measurement is usually easy, KPI selection is often a challange.... Read more	Download subscription required
Top 25 Knowledge Management KPIs of 2010	Knowledge Management (KM) represents one of the core internal capabilities that can enhance organizational learning, knowledge development and generate competitive advantage through... Read more	Download subscription required
Top 25 Marketing KPIs of 2010	Marketing is one of the more challanging functional areas for performance measurement intiatives, due to the variety of factors influencing outcomes. smartKPIs.com provides support to... Read more	Download subscription required
Top 25 Portfolio Management KPIs of 2010	Portfolio Management KPIs are essential for monitoring the health of organizational initiatives. smartKPIs.com provides a wide diversity of rofolio and Project Management KPIs, with over... Read more	Download subscription required
Top 25 Logistics and Distribution KPIs of 2010	Logistics and Distribution is a sub-category in the Supply Chain, Procurement, Distribution functional area on smartKPIs.com, the second most well represented in terms of the number of... Read more	Download subscription required
Top 25 Project Management KPIs of 2010	The use of KPIs in Project Management is essential, due to the high proportion of projects implemented below expectations. Actively monitoring project health at the initiation and... Read more	Download subscription required
Top 25 R&D KPIs of 2010	Research & Development (R&D) KPIs are essential for tracking the performance of R&D programs. smartKPIs.com contains over 75 R&D KPI examples, with many other secondary... Read more	Download subscription required

Top KPIs Reports by Industry

Top 20 KPIs of 2010	Key Performance Indicators (KPIs) are today some of the most popular management tools, used to understand, learn and improve performance across industries, departments and teams. ... Read more	Download subscription required
Top 25 Academic Education KPIs of 2010	Academic education institutions represent an ideal environment for performance measurement initiatives due to the readiness of data and interest in optimization at both human and... Read more	Download subscription required
Top 25 Local Government KPIs of 2010	From Dunedin in New Zealand to Jeddah in Saudi Arabia and New York in the USA, municipalities track their performance to ensure the quality of living standards within local communities... Read more	Download subscription required
Top 25 State Government KPIs of 2010	As public service organizations at central administration level provide the structural framework for managing a state’s affairs, accountability to citizens is of primary concern.... Read more	Download subscription required
Top 25 Healthcare KPIs of 2010	With more than 200 thoroughly documented KPIs and continuously improved content, healthcare is one of the most visited industries on smartKPIs.com. The Top 25 Healthcare KPIs... Read more	Download subscription required
Top 25 Restaurant KPIs of 2010	The Restaurant industry (Food and Beverage Service) is included on smartKPIs.com as a sub-category of Hospitality & Tourism and relates to all services regarding food and... Read more	Download subscription required
Top 25 Hotel KPIs of 2010	The use of KPIs by hotels and other accommodation facilities is facilitated by the availability of data and the actionable intelligence it provides. The Top 25 Hotel KPIs... Read more	Download subscription required
Top 25 Business Consulting KPIs of 2010	I n recent times, the Business Consulting industry has witnessed periods of market volatility, as a result of the changing economic conditions that marked businesses in many other industries.... Read more	Download subscription required
Top 25 Property Management KPIs of 2010	Property Management is an important sub-category of the Real Estate / Property industry on smartKPIs.com, along with Real Estate Transactions and Real Estate Development. The Top 25... Read more	Download subscription required
Top 25 Real Estate Transactions KPIs of 2010	Real Estate Transactions is an important sub-category of the Real Estate / Property industry on smartKPIs.com, along with Property Management and Real Estate Development. The... Read more	Download subscription required
Top 25 Retail KPIs of 2010	In recent times, the use of KPIs in the Retail industry increased in popularity, driven by the tougher economic conditions, globalization of trade, growth of online shopping and... Read more	Download subscription required
Top 25 Call Center KPIs of 2010	The use of KPIs in the Call Center industry has a long tradition. Due to the unique combination of people, processes and technology, call centres provide an ideal environment for using... Read more	Download subscription required
Top 25 Insurance KPIs of 2010	Insurance is one of those industries that, gradually, has become one of the largest and fastest growing in the world, responding to a basic human need: protection against financial... Read more	Download subscription required

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Samples of documented KPIs

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For examples of the content available as part of the smartKPIs Premium subscription, download the complimentary Top 10 KPIs of 2010 report, that includes 10 KPI examples exported from the premium section.